Make sure your mobile network is normal;the device switch on and have power; the location of the device not be covered. Focus on the pet information bar to see whether the smart device fee expires. You can use the device free in the first moth after purchasing and from the second moth you can choose 3-months, 6-months or 12-months package to pay for the Telecom traffic fee.

Sorry, we can’t cancel the order right now.

If you need to purchase the same package for multiple collars, select the package you want to purchase at the time of purchase and check multiple pets together to pay. If you buy different packages, you need to buy them one by one.

Mainland China users can pay by WeChat or Alipay ; Overseas users can choose VISA card or Master card payment.

It will fail to pay the order when your credit is overpay or when you fill in the wrong credit information as the bank consider these payment as high- risk payments. If so, kindly fill in the correct information or change another credit card. If you try both methods and still can’t make the payment, please call the bank customer service.