When signing up for an APP account fail, there may be three reasons: Firstly, you must choose the country or region before registering the APP account, and you must keep in line with the country or region purchased by the smart collar; Secondly, we provide email and cell phone number of two registration methods and cell phone number and email must to be filled in correctly, otherwise you can not receive the verification code and activating email; Thirdly, it may wait for sometime to receive the verification code or activating email as the bad network signal or network delay. If you did not receive verification code or activating mail for a long while, please check and try again.
Our APP software has muti-user management capabilities. A Dogness APP account has no maximum number to bind up and users can bind as needed.
Our APP software temporarily does not support to replace the account directly. If you really need to change, please sign up a new APP account with the new cell phone number and transfer the pets from the original APP account to the new APP account. If you do not change your account number, just want to change the contact information. You can change the phone number on the page "My Information".
If your account does not bind our smart device, it is recommended to sign up a new account. If you have bound our smart device, you can send the "IEMI" number through the APP to our online customer service.We will help you find out the device corresponding account.
Make sure the network runs efficiently, and then make sure that other people do not login in to your account. Otherwise, it is recommended that you reinstall the APP after uninstalling and then try logging in. If you are using Android mobile phone system, you can also try the following: mobile phone - > Settings > Application Management-- > Dogness APP--> Clear data -- >Clear the cache, and then try to login.