You can click on the homepage of APP software on the upper right corner of the "Scan box" (Note: set mobile phone allowed the APP to take picture privileges when using the APP firstly ), add pet by the following three ways: 

Firstly, scan QR code picture to add pets and fill in the pet’s relevant information; Secondly, identifying the QR code from the mobile phone album to add pets; Thirdly, manually enter the smart host number to add pet, click the upper right corner Options Icon and select "Enter the Number", input the smart host IMEI number in the pop-up box, click OK to fill in the relevant information of the pet.

Please put the smart host in a brighter place and adjust the distance and angle between the smart host and the cell phone again; Or take pictures of QR code, save to the cell phone, and then add a pet by identifying the QR code picture from the album; Or directly enter the smart host IMEI number to add pets. If the above methods still cannot successfully add a pet, please make sure that the country or region chosen for registration the APP account must be in line with the country or region where the device is purchased, otherwise please sign up a new account and choose the country the same with the place where the device is purchased. If you cannot add pets by yourself, you can send the "IEMI" number or QR code of smart host through the APP to our online customer service.We will help you figure out.

You can do the following: Firstly, check if the pets have been added successfully, check the pet list on the pet page whether there are some pets you need to show? Secondly, check whether pets are selected, Otherwise, you need to click the pet preferences box in the upper left corner of the APP to select the pet you need to show. Thirdly, it is possible that the the location is beyond the scope of the visual map. Through selecting the corresponding pet in the upper left corner of the navigation bar, you can locate its position quickly. 

Three ways as follow: firstly, you can add friends as pet friends and transfer your friend's pet to you through the pet transfer function.Secondly, let your friend delete the pets and you add the pets to your account by scanning the QR code. Thirdly, if you just want to follow your friends’ pets, you can add your friends as pet friends and then follow the pets.(can only check the pet’s location by this way).

Maybe my buddy's pet icon is blocked by my pet’s icon or you probably didn't turn on the map display function of your friend’s pet. Just turn on the map display function of your friends’ pet if it is off. If it is still unable to display, please remove my pet from my friends’ pet or temporarily close my pet map display function.